Modern auto attendant phone systems offer a range of benefits for small and medium businesses and help them to manage their business communication efficiently. The system features both cost-effective and user-friendly call management options to enhance business communication.
Improves Customer Service
One of the the primary concerns of any business office is efficient interaction with customers. The PBX phone system achieves this with the help of the auto attendant feature. The auto attendant system can be configured easily through a PC. It features pre-programmed greeting messages to welcome callers professionally. The interactive voice messages that are part of the auto attendant feature provide callers with the necessary directions to connect to the right extensions. If the desired extensions are busy, the auto attendant directs calls to voicemail boxes, groups, conference rooms or call queues without delay.
Most VoIP systems offer toll free numbers and local phone numbers to serve callers from various regions. The automated attendant can be configured to present menus and greeting messages and menus according to the source of the calls. This high degree of customization enabled the VoIP auto attendant system to route calls to different call representatives assigned for different area codes.
Manages Faxes and Multiple Calls
Callers do not face any delay in the processing of their call requests. After greeting callers, the auto attendant offers a list of menu options which include dial-by-name, dial-by-extension and zero-to-live operator that direct calls to the desired extensions.
The VoIP-based auto attendant can distinguish between faxes and calls. Faxes are automatically sent to the fax mail system, converted into digital files and forwarded to designated email accounts. Voice signals are routed to the right extensions. The find me follow me call forwarding feature forwards calls to other phones, including landlines and cell phone numbers to ensure that no calls are missed. If all the lines are busy, calls are routed to the voice mail system where callers can leave voice messages.
Easy to Install
There is no need to install expensive PBX hardware for getting started with this phone system. The existing phone line and a broadband connection (DSL, Cable, or FIOS) is all that is necessary. With all its advancements, the auto attendant phone system is a valuable addition and asset that helps businesses greatly improve overall productivity.